As a Product Support Specialist and subject matter expert for Event Organizers, I work with customers on testing brand new products during Alpha, Beta, and Early Adopter releases to ensure a successful rollout of new features to a global audience. I also document the work flows of the new features, as well as train internal staff on new features in order to prepare for a global public release.

As a Quality Analyst and subject matter expert for Exhibitions, I run through the software testing various workflows to ensure the software meets a high level of quality for our customers. I also document the work flows and provide customer-focused insights into product design and development.

As a Senior Client Care consultant, my responsibilities included providing superior customer support experiences, becoming a subject matter expert in specific areas (exhibitions), training new employees, and implementing new rules and procedures.

SMB Creative Group provided web-based solutions for churches, organizations, and small businesses. My official title was Web Designer/Support Lead, but I wore many hats, including customer support rep, desktop support tech, server administrator, and graphic designer.

While studying at Missouri State University I worked in Computer Services. My responsibilities in the computer labs included helping students and professors, re-imaging computers, performing disk checks, and troubleshooting hardware. I also helped set up software and hardware as well as troubleshoot various software issues.