Mike Schepker
Support aficionado, web enthusiast, geek.
📍 St. Louis, Missouri
About
I work in customer support for a global software company here in the St. Louis area. What I've learned over two decades in this field: exceptional support experiences are what separate the companies people love from the ones they merely do business with. That's the bar I try to clear every day.
20+
Years in technology
15+
Years in customer support
98%
Customer satisfaction
Experience
Where I've worked
Momentus Technologies
Principal Support Specialist - Final escalation point for complex issues
Product Support Specialist — subject matter expert for Event Organizers
Quality Analyst — Exhibitions
Senior Client Care Consultant
SMB Creative Group
Web Designer / Support Lead — customer support, desktop support, server administration, and graphic design
Missouri State University
Lab Technician, Computer Services
Skills
What I bring
Professional
Zendesk
WordPress
Google Analytics
Photoshop
Salesforce
Web Design
Social Media
Personal
Team-oriented
Flexible
Creative
Reliable
Communicator
Customer-centric
Education
Background
B.S. in Education (History), Missouri State University
December 2005 · Missouri teaching certification, Social Studies grades 9–12
Zendesk University
Washington, D.C. (2013) · Chicago (2014)