me

Mike Schepker

support aficionado, web enthusiast, geek

About Me

mike schepker

Personal Info

Name: Mike Schepker

Location: St. Louis, MIssouri

Phone: 636.525.1431

Email: [email protected]

CONTACT MEDOWNLOAD CV

About Myself

Welcome to the personal website of Mike Schepker. Here you can find out a little about me. I work for a global software company headquartered in the St. Louis area.

Customer Support
Currently, I work as a Quality Engineer for a software company. The work I do ensures that millions of users across the world have successful interactions with the companies and venues that use the software. Previously, I worked as a Senior Client Care Consultant for 5 years. Since I started working there, customer support has become an obsession of mine. Creating great customer support experiences is what differentiates a company you simply do business with from a company you love doing business with.

Experience

Ungerboeck Software International

Quality Analyst

As a Quality Analyst and subject matter expert for Exhibitions, I run through the software testing various workflows to ensure the software meets a high level of quality for our customers. I also document the work flows and provide customer-focused insights into product design and development.

Senior Client Care Consultant

As a Senior Client Care consultant, my responsibilities included providing superior customer support experiences, becoming a subject matter expert in specific areas (exhibitions), training new employees, and implementing new rules and procedures.

SMB Creative Group

Web Development
Project Manager
Support Lead

SMB Creative Group provided web-based solutions for churches, organizations, and small businesses. My official title was Web Designer/Support Lead, but I wore many hats, including customer support rep, desktop support tech, server administrator, and graphic designer.

Missouri State University

Lab Technician

While studying at Missouri State University I worked in Computer Services. My responsibilities in the computer labs included helping students and professors, re-imaging computers, performing disk checks, and troubleshooting hardware. I also helped set up software and hardware as well as troubleshoot various software issues.

Education

Missouri State University

I graduated from Missouri State University in December 2005.

My degree is a Bachelors of Science in Education in History. I am certified to teach Social Studies in grades 9-12 in the state of Missouri

Additional Education

Zendesk University – Washington D.C.

October 2013

Zendesk University – Chicago

September 2014

My Skills

Personal Skills

  • Team Oriented
  • Flexible
  • Creative
  • Diligent
  • Reliable
  • Personal Integrity
  • Positive Work Ethic
  • Great Communicator
  • Professional
  • Responsible
  • Funny
  • Customer Centric

Recognitions

11

YEARS IN TECHNOLOGY

9

YEARS IN CUSTOMER SUPPORT

98%

CUSTOMER SATISFACTION

Professional Skills

  • Zendesk
  • Wordpress
  • Google Analytics & SEO
  • Photo manipulation skills
  • Customer Support
  • Analytical Testing
  • Microsoft Windows
  • Microsoft Office
  • Web Design
  • Social Media
  • Efficiency Analyst
  • macOS
  • iOS

Software Knowledge

Zendesk
Wordpress
Photoshop
Salesforce
Windows
macOS

Contact Me

Phone number:

636.525.1431

Social profiles:

E-mail:

[email protected]

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